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Customer Support

New ERA Solutions provides full training and education on the products it supports. Although training is part of the Implementation process, ongoing training for new staff and refresher training for current System Users are crucial on all applications. Training can be performed on site,  at New ERA’s offices or alternatively via WebEx.

Our Application Software training is unique – we train Users on their specific data and not generic or demonstration data. The training therefore has more value and generally the speed of learning and the degree of retention is far higher, as the users are familiar with the data.

We also use e-learning systems or online learning for our clients where they can, for example, see actual video footage of how to capture a Sales Order. It puts the theory into practice.