IT Service Management (ITSM)
A well-functioning IT infrastructure is essential to the smooth running of business processes within a company. Clientele ITSM ensures that business goals are met by providing the company and IT departments with a common set of best practices and tools.
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. They want to be self-sufficient through self-service, benefit from integrated service delivery across the enterprise and have new technology such as mobile devices and cloud-based software at their fingertips.
New ERA Solutions uses the Clientele ITSM solution. It features an Information Technology Infrastructure Library (ITIL) compliant Help Desk and CRM system that will allow your business to take service delivery to the next level. Clientele ITSM delivers a complete ITSM software suite for mid-tier organisations and managed service providers. Clientele ITSM fits ideally in mid-tier organisations because it provides the features required for this size of companies without the overhead of the tier-one ITSM software suites. Clientele ITSM is also simple to use and easy to integrate. Besides the standard features supporting the ITSM processes, Clientele ITSM also comes with CRM features and centralises the customer in the middle of all processes. This makes Clientele ITSM an ideal ITSM toolset for MSP’s.